Introduction
At Crown Vintage® Shoes, Boots, Sandals, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you visit our website or make purchases from us.
Please take a moment to familiarize yourself with our privacy practices. Contact us if you have any questions or concerns. By using our website and services, you agree to the terms of this Privacy Policy.
Information We Collect
We collect both personal and non-personal information from you when you visit our website, make a purchase, or interact with us.
Personal information includes any information that can be used to identify you specifically, such as your name, shipping address, email address, phone number, or payment information.
Non-personal information includes information that does not directly identify you, such as your browser type, IP address, pages you view, search terms you use, and the date and time you access our website.
Information You Provide Directly
The types of personal information we may collect directly from you include:
- Contact information such as your name, shipping address, email address, and phone number when you make an order or contact us with questions.
- Payment information such as your debit/credit card number, security code, and expiration date when you make a purchase.
- Account login credentials such as your username and password when you register for an account.
- Demographic information such as your age, gender, location, and shopping preferences when you fill out a customer profile.
- Communications such as information you provide when you contact us with questions, feedback, product reviews, or otherwise correspond with us.
Information Collected Automatically
The types of information we may collect automatically when you interact with our website include:
- Log data such as your IP address, access dates and times, browser type, and operating system.
- Device data such as device identifiers, device type, and screen resolution.
- Usage data such as pages you view, links you click, searches you make, and how you interact with the website.
- Location data such as your device location based on IP address or GPS if you enable location services.
- Cookies and other tracking technologies to understand how you interact with and use our website.
How We Use Your Information
We use your personal information for the following purposes:
- To provide products and services you request.
- To process, fulfill, and deliver your orders.
- To send you transactional communications related to your orders.
- To respond to your inquiries and provide customer support.
- To send marketing communications that may be of interest to you.
- To personalize your experience on our website.
- To improve our products, website, and services.
- For internal training and quality assurance purposes.
- To prevent and address fraud, breach of policies or terms, and threats or harm.
- To comply with legal obligations and claims, and to protect legal rights, users, systems, and security.
How We Share Your Information
We do not sell or rent your personal information to third parties. The circumstances in which we disclose your information to third parties are outlined below.
Service Providers
We share your personal information with third party service providers and business partners who perform services on our behalf such as payment processing, order fulfillment, email delivery, hosting, data storage and security, fraud prevention, and customer service.
These third parties are only provided with the information necessary for them to perform these services, and we ensure your information is used in accordance with this Privacy Policy through contractual obligations.
Legal Requirements
We may be required by law, subpoena, court order, or other legal process to disclose your personal information. We may also disclose information to establish or protect our rights, property, or safety, or the rights, property, or safety of others.
Sale or Transfer of Business
We may transfer your information to an affiliate, successor, or acquirer in the event our business or assets are sold, acquired by, merged with, or invested in by another company. You will be notified if any such transfer results in a material change to this Privacy Policy.
Consent
Other than the uses outlined above, we will ask for your consent before using or disclosing your personal information for any other purpose. You may revoke your consent at any time by contacting us at the email address provided at the end of this policy.
Data Retention
We retain your personal information for the minimum amount of time necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Personal information used for marketing purposes may be kept until you opt-out. Most data is retained for approximately 12 months.
Your Rights
If you reside in certain territories such as the EU, you have rights over the processing of your personal data under applicable laws. These may include:
- The right to request access to or deletion of your personal data
- The right to object to processing of your personal data
- The right to request restriction of how your data is processed
- The right to request transfer of your data to yourself or another provider
- The right to know whether your personal data is being processed and information about how it is processed
- The right to withdraw your consent
To exercise these rights, please contact us using the contact details at the end of this policy. Please note requests may be limited by applicable law.
Children’s Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent. If you are a parent or guardian and believe your child has provided us with their personal information without your consent, please contact us using the information below.
Cookies and Tracking Technologies
We use cookies and similar technologies on our website. These help us recognize you, remember your preferences, and analyze how users interact with our website.
Most web browsers are set to accept cookies by default. You can consult your browser’s help guide to modify your cookie preferences. Please note disabling cookies may impact your experience on our website.
We also use web analytics tools such as Google Analytics to collect non-personal information about usage of our site. These tools use cookies and similar technologies to function properly. The data collected is aggregated and does not identify individuals. You may opt-out of web analytics tracking by following the instructions provided by the applicable analytics service.
Security
We use reasonable security measures intended to protect your data from accidental loss, unauthorized access, use, or disclosure. This includes technical, administrative, and physical security safeguards.
While we make efforts to protect your personal information, we cannot guarantee the security of our systems 100%. Any transmission of data on our website or to us is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide.
Changes to this Policy
We reserve the right to modify this Privacy Policy at any time. Updated versions will be indicated by an updated revision date. If we make material changes, we may notify you through the website or by sending you an email or other communication. We encourage you to review this policy periodically to stay up to date on our privacy practices.